Country

In USD

Australia

680

Brunei

291

China

7

Indonesia

75

Singapore

291

SHIPMENT AND FULFILMENT 

1. International Delivery service is available for Australia, Brunei, China, Indonesia and Singapore.
2. RM28 OFF delivery charges with a minimum purchase of RM700 in a single receipt.
3. The shipping fee will be charged according to the remaining actual or volumetric weight of the parcel based on each of the country’s rates respectively.
4. Customer’s goods will be delivered using DHL Express.
5. Full payment must be made into HTM company’s bank-in account provided.
6. The customer must provide proof of payment to HTM for verification purposes.
7. Only good(s) available at the time of purchase will be charged and delivered.
8. Once an order and payment are made, the customer is not allowed to change the delivery details including the address.
9. Once the good(s) are ready to be delivered, the customer will receive a WhatsApp notification on the order delivery details.
10. Customers must be available to receive the good(s) at the address provided.
11. If the customer is not personally available to accept the delivery, a representative may accept the good(s) on behalf of the customer, provided the said representative is appointed by the customer and is capable of receiving the delivery.
12. The customer has to bear the risk in the event of confiscation, tax charges, missing parcel or delayed shipment, etc.
13. The customer has to bear the shipping fees in the event of reverse logistics for exchange purposes.
14. Delivery lead time is subject to custom clearances.
15. HTM shall not deem to take further responsibilities once the goods are collected from our premises by the courier company, including loss, damages, and taxes incurred by customs.
16. The appointed courier company is only liable for direct loss/damage of parcel up to a certain amount.
17. Terms and conditions may be revised from time to time without prior notice.

PAYMENT METHOD

1. Full payment must be made via instant transfer / bank-in into HTM company’s bank account prior to delivery. Customer to remark account holder’s name/mobile number as a reference.
2. The customer must provide the bank-in slip to the outlet for verification. Please allow 3 working days for verification of payment being received.
3. Only good(s) available at the time of purchase and delivery charges will be charged and delivered.
4. The price of the good(s) sold will follow the HTM outlet’s price at the time of purchase.
5. Once an order and payment are made, the customer is not allowed to change the delivery details.
6. All transactions must be conducted in accordance with prevailing governing law.

EXCHANGE/RETURN POLICY

Good(s) sold are not returnable.

PRIVACY POLICY

We shall only use your data to provide and improve our services.
 

While using our services, we may ask you to provide us with personal information that can be used to contact or identify you, such as:

• Email address
• First name and last name
• Phone number
• Full address & postal code

Use of Data

HTM Pharmacy uses the collected data for the following purposes:

• To provide and maintain our services
• To provide customer care and support
• To provide analysis so that we can improve our services
• To monitor the usage of our services

Disclosure of Data

HTM Pharmacy may disclose your Personal Data in good faith that such action is necessary:

• To comply with a legal obligation
• To protect and defend the rights or properties of HTM Pharmacy
• To prevent or investigate possible wrongdoing in connection with our services
• To protect the safety of users of our services or the public

Service Providers

We may employ third-party companies or individuals to facilitate our services, to provide the services on our behalf, and to assist us in analyzing how our services are used.